Planning, Monitoring, Evaluation and Learning (PMEL)


At the beginning of 2017 an organisational PMEL cycle was introduced that is applicable to organisational processes, goals and projects. Some components of the cycle were further refined or introduced in 2018. For example, we considered the way we collect information to measure the progress on our organisational goals and the way we plan and reflect within the projects. With respect to project management, it was decided to make this a separate organisational process and combine certain components of that cycle with our HR cycle. The work on this started at the end of 2018 and will be finalised in 2019.


In 2018, we were certified according to the ISO 9001:2015 standard, including the specific elements required by Partos, the Dutch unions of development organisations. To Both ENDS, this certification marked an important mile stone, since most processes had been significantly changed or updated after our reorganisation process of 2016. In line with the new organisational principles, the certification process has been carried out close cooperation with all members of the team. The certification rightfully proves that Both ENDS is a well-functioning organisation.

Although certification marks an important step in the quality process, also after the formal certification has been secured we continue to focus on implementing our quality management system and keeping it up-to-date. In line with the vision of the ISO certification, Both ENDS will continuously adapt the quality processes to ensure a good fit between the design of organisational processes and our day-to-day reality, and to strive for continuous improvements.